Nancy has worked with the research library community since 1984 when she took her first professional position at the University of Michigan. In 1989 she began work at RLG and for several years focused on developing standards and best practices for preservation microfilming. By the mid-1990s she had moved into the more generalized arena of membership development, leading efforts to attract and retain new members in Europe and North America. Her portfolio with OCLC Research included time spent working to consolidate the OCLC Research Library Partnership while also exploring the worlds of reputation management, ranking methodologies and research support in higher education. Nancy left OCLC in 2013.